A little time to decide

Jewelry is a personal choice. If a piece is not right for you, we want the return process to be clear.

Your return window

Let us know you would like to return an item within 30 days of delivery. Keep the jewelry unworn and unused, together with its original packaging. Please include your order number or another proof of purchase so we can match the return to your order. This policy applies to earrings as well as necklaces.

How to send a return

You may first email [email protected] or call 1-628-726-1365 to discuss the return and receive guidance. Pack the piece securely, include your name and order number, and use this return address:

Kevin Sarginger LLC / Silver & Fold Returns
200 W Riverdance Cir
Wasilla, AK 99654
United States

Keep the carrier receipt and tracking number until your return is resolved. Returns go to our business address above, including when the original delivery was elsewhere in the contiguous U.S.

Who covers the return journey?

If we sent the wrong item, your jewelry arrived damaged in transit or there is a quality problem, Silver & Fold covers return shipping. Contact us with the order number and details so we can arrange the appropriate return method. For a change of mind, fit or style preference, the customer pays the return postage.

Inspection and refunds

After your return arrives, allow 3–5 business days for inspection. Once approved, we initiate the refund to the original payment method and send a confirmation. Your bank or payment provider controls when the credit becomes visible in your account.

There is no deduction for restocking. For an ordinary change-of-mind return, the original shipping charge is not refunded. When the return is due to a quality issue, an incorrect item or transit damage, we also refund the applicable original shipping charge. If a return does not meet the condition requirements, we will explain the issue before deciding on the next step.

Exchanges and cancellations

For another finish or style, contact us to discuss the simplest option. We may recommend returning the original item and placing a separate order. Cancellation requests should reach us as soon as possible; an order already dispatched must follow the return process.

Need a hand?

[email protected] · 1-628-726-1365
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time
Silver & Fold is operated by Kevin Sarginger LLC.